FAQ
How will the frame be shipped?
FedEx, FedEx Smartpost or UPS.
How long does it take for my print to be ready?
The framed prints will be ready to ship after 48-72 hours of receiving your order.
How long does it take for my order to arrive?
You can calculate the order processing time of about 48-72h in additional to your selected shipping method.
- First Class Mail 7-21 Business Days
- Priority Mail - 6-10 Business Days
- Priority Mail Express - 3-5 Business Days
What is the policy for returning a purchased piece?
Due to the bespoke nature of our products, being custom printed, mounted, and framed for each individual order, we are unable to accept returns.
Is it possible to exchange my artwork for a different size?
We cannot offer exchanges, as all of our artworks are uniquely crafted to order. This customization means that all sales are considered final.
Can I cancel or modify my order after placing it?
Any cancellations or modifications to your order need to be communicated within 24 hours of purchase. Given that we start the custom printing and framing process promptly, we're unable to accommodate changes after this period.
What is the best conditions for displaying my prints?
Keeping the prints in the right environment will maximize their life.
- Direct sunlight will cause the colors to fade prematurely.
- Pollutants such as smoke will also negatively impact the lifespan of the media.
- Excess humidity may cause molding. Extreme low humidity will cause the wood stretcher frame to shrink which may cause the stretch to be less tight and result in sagging. This effect is temporary and will go away once it returns to a normal humidity range.
- The lighting conditions also affect how the prints will be viewed. Our monitors and printers are calibrated to ambient light conditions of D50 (5000K daylight). Viewing under different light conditions may affect how the colors are perceived by your eyes. The archival eco-solvent inks are more sensitive to display color temperatures. If your prints will be displayed under warmer lighting conditions (yellow) we recommend you select the option for the archival pigment inks (with or without varnish) rather than the archival eco-solvent inks.
What is the mat size on the frames?
The mat surrounding our fine art prints measures 2.5 inches on each side, providing a generous and visually appealing border around your artwork.
What color is the mat used in your frames?
White
What is the type of paper used for your prints?
We use Archival Matte Fine Art Paper, known for its high-quality finish and longevity, ensuring your art stays vibrant over time.
What type of hanging is included with the frame?
Each frame comes equipped with a Sawtooth Hanger, making it easy and convenient to mount your artwork securely.